When a property changes hands, Property Management companies need to update their files with the purchaser's (your client's) names. When a sale falls through or is delayed, Property Management companies may need to change their files back to the seller's names. If a Property Management company activates eStrataHub's optional Confirm Sale feature, an email request will go out to lawyers or notaries who have ordered a Form F. Responding to the request is easy—you just log into eStrataHub and answer a couple of questions. Note that realtors are not affected by this feature, as they should not place Form F orders.
On the business day following the completion date, you will receive an email from eStrataHub asking you to log on and confirm that the sale took place.
Confirming the Sale
After a sale completion date, when you sign on to eStrataHub a Confirm Sale dialog box will pop up asking you to resolve the question: "Did the sale complete?" Click Resolve to go to the Sale/Transaction Index screen.
Note that if you used an APIC account to place the order only you will see the Confirm Sale dialog box for your orders. If you used a BC OnLine account to place the order and you are away from the office, other users in your BC OnLine account can use the Confirm Sale button that is displayed on the bottom of their order listing on the "My Orders" page to respond to your order.
The Sale/Transaction Index screen will list one or more Confirm Sale requests. Click the Resolve button next to the one you want to respond to.
In the Confirm Completion window:
- Select the option that describes the situation. In most cases, the transaction will have completed as scheduled. If the deal fell through, select the second option. If the deal is delayed, choose the third option and provide a new completion date.
- You can enter comments for the Property Management company here.
- Click Update. Your responses are saved to your Order Details screen and the Property Management company will be notified to the resolution.
When you have resolved all of your Confirm Sale requests, the Sale/Transaction Index screen will be empty and you can click Return to My Orders.