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  1. Dye & Durham Help Centre
  2. eStrataHub®
  3. FAQ - Users/Clients

FAQ - Users/Clients

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For quick answers and solutions; For homeowners, realtors, lawyer/notaries, and all other front-end users

  • What is the difference between a Form B and Form F
  • Why would I want to use eStrataHub?
  • How To Register For APIC
  • How do I receive my order and what type of file is it?
  • Do I need Adobe Acrobat to read and print the documents in the order?
  • What does it cost to use eStrataHub?
  • What are Priority Fees?
  • What are Standard Delivery Times?
  • How does eStrataHub calculate Priority Fees (for a Rush Order)?
  • When is a “Same Day” order due?
  • When is a “+1 Business Day” due?
  • Do you accept credit card payment?
  • How do I pay for an order?
  • How long does it take to receive my order?
  • When I enter my Strata Plan number why does eStrataHub say it is invalid?
  • How will I know when my order is accepted by the Property Management company?
  • I need to add another document or form to an order. What can I do?
  • How do I contact the Property Management company?
  • Why Was My Order Rejected?
  • How do I sort my order list on the "My Orders" page?
  • What are the different status types on an order?
  • How long will the order last in the system after it is delivered?
  • What are messages?
  • What types of files can I send with a message through the "Messages" tab?
  • How do I know if I receive a message from the Property Management company?
  • How do I know when I need to provide an undertaking?
  • What happens when the undertaking is accepted?
  • I sent an undertaking letter using the "Messages" tab and the status is still “Undertaking Required” What should I do?
  • My undertaking was rejected. What can I do?
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