FAQ - Users/Clients
For quick answers and solutions; For homeowners, realtors, lawyer/notaries, and all other front-end users
- What is the difference between a Form B and Form F
- Why would I want to use eStrataHub?
- How To Register For APIC
- How do I receive my order and what type of file is it?
- Do I need Adobe Acrobat to read and print the documents in the order?
- What does it cost to use eStrataHub?
- What are Priority Fees?
- What are Standard Delivery Times?
- How does eStrataHub calculate Priority Fees (for a Rush Order)?
- When is a “Same Day” order due?
- When is a “+1 Business Day” due?
- Do you accept credit card payment?
- How do I pay for an order?
- How long does it take to receive my order?
- When I enter my Strata Plan number why does eStrataHub say it is invalid?
- How will I know when my order is accepted by the Property Management company?
- I need to add another document or form to an order. What can I do?
- How do I contact the Property Management company?
- Why Was My Order Rejected?
- How do I sort my order list on the "My Orders" page?
- What are the different status types on an order?
- How long will the order last in the system after it is delivered?
- What are messages?
- What types of files can I send with a message through the "Messages" tab?
- How do I know if I receive a message from the Property Management company?
- How do I know when I need to provide an undertaking?
- What happens when the undertaking is accepted?
- I sent an undertaking letter using the "Messages" tab and the status is still “Undertaking Required” What should I do?
- My undertaking was rejected. What can I do?