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  2. eStrataHub®
  3. FAQ - Property Management Company

FAQ - Property Management Company

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For quick answers and solutions

  • Why would I want to use eStrataHub?
  • Do we have to pay to use eStrataHub?
  • How often does our company get paid for the eStrataHub orders we have completed?
  • Can I charge my own rush fees?
  • Do I need Adobe Acrobat to create documents sent via eStrataHub?
  • Do I have to store my forms and documents online?
  • Can files be downloaded without payment of order?
  • Does the customer pay a Delivery Fee for using eStrataHub?
  • How do I invite my customers to order through eStrataHub?
  • How does the customer receive the order?
  • How do I open an eStrataHub account as a property manager?
  • What bank account should I use for my eStrataHub property manager account?
  • What is the Account Notification Email address?
  • Can I enter more than one email address in the Account Notification Email field?
  • What are Priority Order Fees?
  • How can we provide a discount on an order?
  • What if a customer disputes a charge?
  • When is a “Same Day” order due?
  • When is a “+1 Business Day” due?
  • What is the Cut-Off Time and how does it work?
  • I do not provide same day or next day (+1 business days) delivery on orders. How can I participate?
  • How does eStrataHub calculate Priority Fees for an order?
  • How does eStrataHub calculate the fees that I will receive for an order?
  • How are fees calculated if more than one file is added to a single document space on the Order Assembly screen?
  • What is the difference between the “Account Owner” and “Staff” roles?
  • I have forgotten my password. What can I do?
  • How are staff userids deleted?
  • How do I know what format to use when we enter the Strata Plan number in our properties listing?
  • I cannot enter a property that we manage because I get a message saying the property is already in the system.
  • How do I change information for a property that we have listed in our eStrataHub account?
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