FAQ - Property Management Company
For quick answers and solutions
- Why would I want to use eStrataHub?
- Do we have to pay to use eStrataHub?
- How often does our company get paid for the eStrataHub orders we have completed?
- Can I charge my own rush fees?
- Do I need Adobe Acrobat to create documents sent via eStrataHub?
- Do I have to store my forms and documents online?
- Can files be downloaded without payment of order?
- Does the customer pay a Delivery Fee for using eStrataHub?
- How do I invite my customers to order through eStrataHub?
- How does the customer receive the order?
- How do I open an eStrataHub account as a property manager?
- What bank account should I use for my eStrataHub property manager account?
- What is the Account Notification Email address?
- Can I enter more than one email address in the Account Notification Email field?
- What are Priority Order Fees?
- How can we provide a discount on an order?
- What if a customer disputes a charge?
- When is a “Same Day” order due?
- When is a “+1 Business Day” due?
- What is the Cut-Off Time and how does it work?
- I do not provide same day or next day (+1 business days) delivery on orders. How can I participate?
- How does eStrataHub calculate Priority Fees for an order?
- How does eStrataHub calculate the fees that I will receive for an order?
- How are fees calculated if more than one file is added to a single document space on the Order Assembly screen?
- What is the difference between the “Account Owner” and “Staff” roles?
- I have forgotten my password. What can I do?
- How are staff userids deleted?
- How do I know what format to use when we enter the Strata Plan number in our properties listing?
- I cannot enter a property that we manage because I get a message saying the property is already in the system.
- How do I change information for a property that we have listed in our eStrataHub account?