You may cancel an order only if the Property Management company has not yet accepted it. If the status of the order is still New, you can open the order and click the Cancel Order button. When you cancel an order, it will disappear from the "My Orders" page.
You cannot cancel your order after a Property Managment company accepts it. However, you can request that the Property Management company cancel an order for you. Follow these steps:
- Use the eStrataHub messages feature to communicate your request to the Property Management company. This will create a record of your request and your reasons for cancelling.
- If the Property Management company agrees to your request and cancels the order, the order's status will change to Cancelled and the eStrataHub system will send you an email notification regarding the cancellation.
- If the Property Management company does not agree and does not cancel the order, the order's status will remain unchanged and the order will still stand. You will receive a message explaining that your request was denied.
There is no charge if you place an order and then cancel the order