How do I cancel the request for undertaking?

If you have requested an undertaking and you have not received an undertaking from the customer in the Undertaking section: Go to the "Order Details" page. Click on the “Undertaking” tab at the top of the page. Then click on the Cancel Request button. The status of the order changes to "In Progress".

If you have requested an undertaking and you have received an undertaking in the Undertaking section: Go to the "Order Details" page. Click on the “Undertaking” tab at the top of the page. Then click on the Reject Undertaking button. A dialog box will open where you can provide a message on why you rejected the undertaking. Click the Submit button. The undertaking file submitted by the customer will be removed. Now click on the Cancel Request button. The status of the order changes to "In Progress".