When an order is initially placed, the client is given an estimated cost of that order. Then a pre-authorization in the amount of the order estimate is held against their credit card. The system is only able to estimate the cost of the order at that time as it does not know how many pages the property management company will be attaching to the order.
Once the payment is completed, the actual cost will be charged to the credit card and the pre-authorized amount will be released from the card in 1 to 5 business days (depending on financial institution).
Clients may view the breakdown of the charges by logging into eStrataHub for BC or eCondoHub for Alberta, go to Manage My Existing Orders, select Details for the order in question and then click the Statement/Receipt button at the top of the order details page.