You can either cancel the request for undertaking or ask the customer to resubmit the file in the "Undertaking" section of their eStrataHub order. To keep things more organized and consistent you should be submitting the request through the "Undertaking" tab and the customer should be responding with their "Undertaking" letter through the "Undertaking" tab.
I received an undertaking letter from the customer in my "Messages" tab but the status is still “Undertaking Requested” What should I do?
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