Dealing with Unclaimed Orders

What happens if a Property Management company assembles and delivers an order as per your request, but you neglect to complete payment? The Property Management company is placed in a difficult position— they have done the work you requested, but they haven't been paid.

eStrataHub provides Property Management companies with an optional feature that lets them force payment for unclaimed orders. If the Property Management company uses this feature, you will go through an extra step in the ordering process (between Step 1 and Step 2). You will have to agree with the following notification before you can submit your order.

Here are the steps in an unclaimed order situation. Note that as a customer, you have a five-day grace period in which to pay for the order.

1. One day after your completed order's due date, the eStrataHub system sends you a message that the order is ready. During the five-day grace period, the order's status is Waiting for Payment.
2. Five days after your completed order's due date, the grace period elapses.  eStrataHub sends you and the Property Management company a message that the Property Management company may bill you even if you do not complete payment. The order's status changes to Waiting for Payment - Chargeable. The Property Management company now has 40 days in which to bill for the unclaimed order.
3. During the 40-day Waiting for Payment - Chargeable period, you can continue to negotiate with the Property Management company through the eStrataHub messages tab on your Order Details page.  These messages remain on file as part of the order process.
4. 45 days after your completed order's due date, if the Property Management company has not charged you, the order's status changes to Expired.
5. 60 days after your completed order's due date, if the order is unresolved for any reason, the order's status changes to Expired. Nothing can happen to an expired order. The Property Management company won't be able to update it or charge for it, and you won't be able to download it. At this point, it is a "dead" order.